> For the complete documentation index, see [llms.txt](https://cassowary.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cassowary.gitbook.io/docs/troubleshooting-and-support.md). # 🛠️ Troubleshooting & Support ## Troubleshooting & Support Because **Cassowary** operates entirely on-chain, transactions are usually instant and final. However, network congestion or wallet connectivity issues can occasionally occur. ### Common Scenarios * **Transaction Pending:** If you used a network other than Arbitrum, cross-chain bridging can sometimes take a few minutes. Please be patient while the network processes your funds. * **Widget Errors:** If you receive a "Swap Failed" or "Contact Support" error in the widget, it is usually because the investment amount was too low (under $10) to cover the decentralized exchange routing fees. ### We Are Here to Help We pride ourselves on offering direct, human support to our community. We do not use automated bots or hidden ticketing systems. 💬 **Need assistance, have a question, or want to place a large OTC (Over-The-Counter) order?** **Send us a Direct Message on X (Twitter):** [**https://x.com/CassowaryW**](https://x.com/CassowaryW) Our core team monitors our X account constantly and will assist you directly. *(Note: We will never DM you first or ask for your private keys. Stay safe!)* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cassowary.gitbook.io/docs/troubleshooting-and-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.